You can place an order on Tireagent.com 24 hours per day, 7 days a
week. If you need live assistance with sales or support, you may
contact support at 833-847-3463.
Live Phone Support (833-847-3463)
Monday - Friday 8 am to 8 pm Eastern
Live Chat Support
Monday - Friday 8 am to 8 pm Eastern
Saturday - Sunday 9 am to 6 pm Eastern
Are all the tires that you sell new?
Yes, all the tires offered on
tireagent.com
are brand new and have never been used or mounted on a vehicle
before.
How old are your tires?
All of our tires are new and never mounted. Most of our tires are
within 1-2 years old, but on occasion depending on the popularity of
the size and model of the tire it may be older. We do not
sell tires that exceed 4 years old from production date.
Can I request DOT codes or a specific year of production for a tire?
We offer over 1,000,000 tires and ship from many warehouses
nationwide. We are not able to check each tire for the date of
production, but we do not sell tires that have DOT dates exceeding 4
years old. If you receive a tire that is older please let us know.
Do you offer financing?
Yes, we offer a variety of payment plans for people of all credit
levels, including no credit. We offer No Money Down, 0% interest,
and terms as long as 24 months. Please visit this link to view the
payment plans we offer.
https://www.tireagent.com/finance
Is it safe to make purchases online through your website?
Yes, it is very safe and secure to order on tireagent.com. Our
website is protected by SSL encryption technology, and partnered
with Stripe, a leader in handling secure credit card sales for
e-commerce companies.
Coupons & Rebates
Do you offer any coupons/discounts for the military?
Yes we do. Please feel free to ask a Tire Agent representative for
more information.
Do you offer tire manufacturer rebates?
Yes, we offer manufacturer rebates periodically throughout the year.
When available, they are displayed under the Current Deals section
on our website
https://www.tireagent.com/deals
How do I redeem a manufacturer’s rebate?
We offer instant rebates and mail-in rebates from the manufacturer.
Instant manufacture rebates will be applied to your order balance at
check-out. Mail-in rebate forms can be downloaded from the Current
Deals section of the website
https://www.tireagent.com/deals
Installation
If I purchased wheels and tires, do the tires come mounted and balanced on the
wheels?
No, tires and wheels are packaged and shipped separately. We do not
ship them together to avoid damage during delivery.
Is installation included in the tire price?
Installation is not included in the tire price at this time.
Orders
Do I have to give my email address in order to complete my order on your website?
Yes, an email address is needed to complete an order. A receipt from
your order is emailed to you for your personal records.
Additionally, in the case that there are any issues, we like to have
two methods of contact information.
Which credit cards does Tire Agent accept?
Visa, Mastercard, Amex, Discover (Prepaid cards are NOT accepted)
What happens if I want to cancel an order that has been placed?
All cancellation requests MUST be made within 1 hour from the
time an order was placed.
To cancel an order please click on
https://www.tireagent.com/cancel-form
and submit the form. If you financed or leased your product you
may be subject to a cancellation fee of up to $49 from your
financing company (not Tire Agent).
The warehouses begin pulling and loading orders shortly after
orders are placed to ensure fast delivery. Cancellation requests
made more than 1 hour after the order was placed will need to be
treated as a return by filling out the return form
https://www.tireagent.com/returns
. Return and restocking fees apply. Refusing items by a carrier
will be subject to an additional fee on top of return and
restocking fees.
Return & Refunds
What happens if the item(s) I ordered are no longer available?
If an item is out of stock after you placed an order, someone from
Tire Agent will contact you promptly to resolve the issue. We will
offer you the choice of a full refund to the original method of
payment or tires that are equal (or better) in quality.
What happens if I want to cancel an order that has been placed?
All cancellation requests MUST be made within 1 hour from the
time an order was placed.
To cancel an order please click on
https://www.tireagent.com/cancel-form
and submit the form. If you financed or leased your product you
may be subject to a cancellation fee of up to $49 from your
financing company (not Tire Agent).
The warehouses begin pulling and loading orders shortly after
orders are placed to ensure fast delivery. Cancellation requests
made more than 1 hour after the order was placed will need to be
treated as a return by filling out the return form
https://www.tireagent.com/returns
. Return and restocking fees apply. Refusing items by a carrier
will be subject to an additional fee on top of return and
restocking fees.
Can I send items back if I change my mind and no longer wish to keep them?
Our return policy is if your item is unused/mounted and in its
original condition (packaging, stickers, etc) you are eligible for
a return within 30 days of purchase. Customers are responsible for
return fees if the return is not a result of Tire Agent’s error.
https://www.tireagent.com/returns
If the purchase is later than 30 days after you used a lease to
own payment plan you will be allowed to return used products to
them directly. Please contact your leasing or lease to own payment
plan company for more details.
Shipping
How long does it take to process and ship my order?
Orders are processed in our system immediately and most orders will
be shipped within one business day. You will receive a confirmation
email with further delivery details.
Why do I have four tracking numbers on the tires I ordered?
Each tire is tracked separately to ensure proper delivery.
Am I going to be charged for shipping or delivery?
Tire Agent is proud to say a customer will not have to pay for
shipping on any new order. We offer free shipping nationwide for
every order on our website.
Warranty & Road Hazard
Do you offer Tire Road Hazard or Wheel Protection programs?
Tire Agent offers road hazard protection for purchase on all tires
or wheels during the check-out process. Our road hazard tire
protection is backed by Allstate® and covers your tires from any
road hazard event for 12 or 24 months from the date of purchase
based on the protection plan you purchased. We also offer Extend
Road Hazard Protection for wheel purchases during the check-out
process. Please reach out to a Tire Agent representative for more
information.
Live Phone Support (833-847-3463)
Monday - Friday 8 am to 8 pm Eastern
Live Chat Support
Monday - Friday 8 am to 8 pm Eastern
Saturday - Sunday 9 am to 6 pm Eastern
What is my warranty period?
This varies depending on the manufacturer. The date of warranty
begins when you purchase the tire. Please contact a Tire Agent
representative to find out the warranty period for the tire you
purchased on TireAgent.com.
My tire comes with free roadside assistance; where can I find the number to call
for a flat tire change or towing?
This information is usually located on a manufacturers website, but
please feel free to ask a Tire Agent representative and we would be
happy to locate it for you.
Pay with BitPay
Tire Agent has partnered with BitPay, the world’s largest provider of bitcoin and cryptocurrency
payment services, to collect cryptocurrency payments at checkout in exchange for products sold on Tire
Agent’s website.
Who is BitPay?
BitPay is the world’s largest provider of bitcoin and cryptocurrency
payment services. Founded in 2011, while Bitcoin was still in its
early stages, they set out to revolutionize the financial industry –
making payments faster, more secure, and less expensive globally.
BitPay pioneered blockchain payment technology to transform how
businesses and people send, receive and store money worldwide. A
decade later, BitPay is still creating more tools and services for
everyone to use in innovative ways.
What is Bitcoin?
Bitcoin is a secure, digital currency that can be used to exchange
money over the Internet. There are no central banks or authorities.
Bitcoin is truly open – compatible across platforms, technologies,
and even borders. It’s great for fraud protection too! With no
credit card numbers for someone to steal, it’s safe and secure.
What are cryptocurrencies?
A cryptocurrency is a digital or virtual currency that is secured by
cryptography. Many cryptocurrencies are decentralized networks based
on blockchain technology — a distributed ledger enforced by a
disparate network of computers. The word cryptocurrency is derived
from the encryption techniques which are used to secure the network.
Examples of cryptocurrencies include Bitcoin, Bitcoin Cash,
Dogecoin, Ethereum, and Litecoin.
What cryptocurrencies can I use?
BitPay supports leading coins including Bitcoin (BTC), Bitcoin Cash
(BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Wrapped
Bitcoin (WBTC), Shiba Inu (SHIB), XRP (XRP), and 5 USD-pegged stable
coins (BUSD, DAI, GUSD, USDP, and USDC).
What crypto wallets can I use?
BitPay supports more than 90 different crypto wallets and exchanges
including BitPay, Coinbase, Exodus Wallet, Ledger Wallet, Trust
Wallet, Electrum Wallet, Blockchain Wallet, Metamask, Crypto.com,
Gemini Wallet, Kraken, BRD Wallet, and more.
How do I pay using BitPay?
At checkout go to ‘Pay In Full’.
Select the ‘Pay with BitPay’ button to proceed.
Select the wallet and cryptocurrency you want to pay with.
Scan the QR code or copy and paste the payment details into your
wallet on your phone.
Confirm the payment request in your wallet.
Congratulations! Your payment has been successfully processed.
Where can I find the exchange rates of the cryptocurrencies?
DISCLAIMER: In Step 4, the exchange rate is locked for 15 minutes.
Tire Agent and BitPay are not responsible for any exchange rate
changes when payment does not occur within the 15-minute period
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